Client Services Executive

A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe.

We are seeking a proactive and detail-oriented Client Service Executive to serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset.

Salary of £25,000 plus discretionary company bonus + excellent benefits. Office based Mon to Fri with the option to work one day a week from home after probation.

• Front-line Support
• Provide troubleshooting assistance for online platform queries
• Support clients with currency trade execution
• Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients
• Client Relationship Management
• Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery
• Manage client accounts, monitoring progress and promptly addressing any issues or concerns
• Prepare and deliver reports, proposals, demonstrations, and training
• Identify opportunities for upselling or cross-selling services

• Excellent attention to detail
• Superb communication skills
• Eager to learn
• Adept at building strong relationships

Able to maintain composure and perform wel...