Service Support Technician

Join to apply for the In-Service Support Engineer role at Ultra Maritime
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Unleash the Power of Multi-Mission Excellence:
Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable war fighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

At Ultra Maritime, we understand that your personal life is just as important as your professional one. We support flexible working arrangements where possible, including hybrid or on-site models. We welcome you to shape your start and finish times and to consider part-time, compressed hours, or other arrangements that suit your lifestyle. In Loudwater, Greenford, and Weymouth we offer a 9-day fortnight with extended weekends every other week, along with Time off in Lieu (TOIL) for up to 1 day per calendar month, in line with our values of Integrity, Transparency and Alignment.

We trust you to get the job done while benefit ting from flexible working where possible.

Our In-Service Support team provides back-office engineering support to end users of our products to help them achieve mission success 24/7/365, anywhere in the world. You will join a team of highly trained engineers with decades of Defence experience across all phases of the product life cycle. The team supports a customer base distributed globally, including the UK, USA, Australia, Canada, India, Denmark, Norway and more.

This role offers opportunities to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems, primarily an Electro-Optical System. You will assist and manage support elements of different programmes, leading and working with project teams to ensure our products are supportable and supported worldwide.

We will challenge and support you to grow as an engineer and we will support you in pursuing Chartership with your chosen institution. You will have the chance to build skills across defence support, customer relations, contract management, technical investigations, diagnostics, repair, tests and trials on live platforms, as well as project team leadership, obsolescence and design management.

Working with a customer-facing team that supports defence equipment In-Service contracts, your responsibilities will include:

• Leading the delivery of our In-Service support obligations, working closely with the Project Manager, System Design Authority and our customers and users
• Ensuring support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts
• Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
• Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
• Managing and monitoring system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
• Defining and leading the implementation of programmes of inspection and preventative maintenance
• Ensuring that customer equipment remains safe and suitable for continued service
• Coordinating and cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
• Managing Integrated Logistics Support documentation and implementing change requests as required
• Highlighting resource conflicts or constraints to engineering management
• Producing estimates for new engineering work (e.g., redesign, obsolescence) and planning the work
• Instilling Engineering best practices and processes to enhance engineering excellence and promote continuous improvement
• Implementing the obsolescence strategies for a product line

• A Bachelor's degree or higher diploma in Engineering, or related discipline. A suitable level of experience in engineering would be considered if no formal qualifications are available. An electrically biased engineer is preferable.
• Experience in Defence engineering…