Service Support Technician

Unleash the Power of Multi‑Mission Excellence:
Safeguarding the Seas for the World's Navies

Step into a world where cutting‑edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi‑mission solutions that protect and empower naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across allied navies around the globe.

We offer flexible working arrangements, including hybrid, remote, and on‑site options. You can shape your work hours, choose part‑time or compressed schedules, and enjoy a 9‑day fortnight in Loudwater, Greenford, and Weymouth. We also provide flexible start and finish times and Time Off In Lieu (TOIL) up to 1 day per month.

Our In‑Service Support team provides back‑office engineering support to end users of our products, enabling them to achieve mission success 24/7/365, anywhere in the world. You will join a team of highly trained engineers with decades of experience across the Defence sector and all phases of the product life cycle. The team supports a customer base distributed across the globe, from the UK to the USA, Australia, Canada, India, Denmark, Norway, and many other countries.

This role offers a career path for an engineering technician in a progressive, dynamic environment with exposure to ground‑breaking technologies and systems, including Electro‑Optic and Data Distribution systems.

• Assist in delivering In‑Service support obligations, working closely with the project engineering team.
• Act as lab manager, ensuring laboratory cleanliness meets high standards.
• Carry out regular equipment maintenance to remain functional in line with contract obligations.
• Investigate and rectify emerging defects with equipment.
• Install new equipment and LRUs when required.
• Assist with survey and repair of LRUs, and testing within parent equipment.
• Conduct integration testing of new equipment, assisting design and software engineers.
• Collaborate with the engineering team to develop technically and commercially acceptable solutions.
• Control and dispatch project equipment when required.
• Conduct routine maintenance of test equipment and repair where applicable.
• Support the field engineering team by collating test equipment and spares for site visits.
• Monitor system performance, conducting root‑cause analysis of faults.
• Assist with implementation of inspection and preventative maintenance programmes.
• Ensure customer equipment remains safe and suitable for continued service.
• Highlight resource conflicts or constraints to engineering management.
• Instill engineering best practices and processes to enhance excellence and promote continuous improvement.

• HNC or higher in Engineering, or related discipline. An appropriate level of experience as an engineering technician will be considered if no formal qualifications are available.
• Experience in Defence engineering and/or as an engineering technician maintaining complex systems.
• Availability to work at Ultra Maritime’s Loudwater office at least 3 days a week.
• Strong hands‑on technical ability with demonstrated defect investigation and rectification skills.
• Examples of working under tight time constraints in challenging contexts.
• Background working with maritime equipment is a bonus.

• Detail‑oriented problem solver with a passion for supporting the customer.
• Excellent interpersonal skills with the ability to build rapport with a broad range of internal and external customers.
• Excellent organisational skills.
• Take personal responsibility for the quality and timeliness of work and technical decisions.
• Excellent report‑writing and attention to detail.
• Cooperate well with others to achieve outstanding outcomes.
• Capability or hold of Security Clearance (SC) or higher with no caveats.

• Optional 9‑day fortnight.
• TOIL.
• Flexible working hours.
• 1 pm finish on Fridays.
• Annual bonus.
• Hybrid working for certain job roles.
• Casual dress code.
• 25 days holiday.
• Christmas shutdown.
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub…