Supply Chain Assistant

Supply Chain Assistant – Fixed Term Contract 12 months Supply Chain Assistant

Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.

Estimated

Start Date:

March 2026

MAIN DUTIES AND RESPONSIBILITIES

Providing excellent customer service in line with departmental standards, procedures, and guidelines.

Processing of sales and sample orders in accordance with standard operating procedures, including invoicing, raising credit notes and releasing of back orders.

Ordering and replenishment of inventory as delegated by line management.

Proactively promoting company products and services.

Handling all Clini Med customer enquiries promptly and efficiently.

Direct interface and response to internal customers on queries relating to all aspects of delivery of Securi Care patient orders, resolving these in an efficient and effective manner.

Administration of and response to service complaints including administration of exchanges, returns and faulty stock.

Liaising with carriers/couriers as required.

Running of reports as required by Supply Chain Supervisor, including the processing of warehouse management system notifications.

Administration of collections, stock returns and logging of products for disposal.

Work to targets as set by Supply Chain Supervisor.

To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual. Adherence to all Standard Operating Procedures (SOP) relevant to this role.

To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.

• Reliable, inquisitive and enthusiastic
• Customer Service experience
• High level of accuracy
• Methodical approach to work
• Good communication and numeracy skills
• Excellent IT skills including Microsoft Office
• Team player with a flexible approach to work

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us  or give us a call on and one of our team members will be happy to assist you.