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1St/2Nd Line Support Engineer
Job in
High Wycombe, Buckinghamshire, HP13, England, UK
Listed on 2025-12-26
Listing for:
100% IT Recruitment
Full Time
position Listed on 2025-12-26
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
1st / 2nd Line Support Engineer
Location: High Wycombe
Salary: £28,000 - £30,000 + Full Benefits
This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.
This role is office-based Monday to Friday, working with a great team.
The Role of 1st / 2nd Line Support EngineerYou’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).
Key responsibilities include:
- Providing 1st and 2nd line remote support
- Handling inbound calls and support queries
- Diagnosing and resolving issues, escalating where required
- Supporting new users with system setup, walkthroughs and remote training
- Experience in 1st / 2nd line IT support
- Excellent communication and customer service skills
- Confident working with non-technical users
- Someone who goes the extra mile
Nice to have: EPOS or retail experience, but not essential.
If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.
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