2nd​/3rd Line Support

2nd / 3rd Line Support Engineer

We are looking for a 2nd / 3rd Line Support Engineer to work onsite in High Wycombe for a IT Solutions Company. You should have a full driving license and be able to commute to High Wycombe daily. This is a very progressive role with excellent training opportunities and structured development plans.

If you have any experience of working in a client facing / MSP environment this is also very beneficial. This is a diverse role so we are looking for someone that has a broad skillset and loves to problem solve!

Key Responsibilities:

* Oversee and maintain the network, servers, switches, Microsoft 365, and backup systems.

* Lead and mentor ICT support staff while managing day-to-day operations.

* Provide guidance, training, and support to staff to make the most of IT systems.

* Drive improvements, upgrades, and IT projects to enhance systems and services.

* Proven experience managing and upgrading IT networks.

* Office 365, Azure, networking and firewalls.

* Strong communication and interpersonal skills, with a focus on delivering excellent customer service.

* Proactive, self-motivated, and able to work independently or collaboratively.

* Genuine enthusiasm for technology and education.

Get in touch ASAP as we have interviews lined up for next week