SC Cleared Tech

Position: SC Cleared Tech 2
We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please not you must have active SC Clearance and a manual driving license for this role.

Responsibilities

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
Locker replenishments where appropriate as per contract
Highlight potential issues with service/potential service improvements to their Team Leader
Follow any agreed processes and procedures either from the Authority (site regulations etc) or the companies own

Experience:

Basic IT knowledge
Great Customer facing skills / can do attitude
Organised
SC Cleared
Manual Driving License
Service Now Knowledge (ideal not essential)
90% of role will be travelling around the area (hub/spoke model)  handing out End user devices/peripherals

This is an umbrella contract, the role is Inside IR35