Accounts Receivable Collections Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounts Receivable Collections Coordinator based in the United States.

• Manage a portfolio of more than 300 customer accounts, including large national accounts with multiple locations.
• Review accounts receivable aging reports and prioritise collection activities based on account risk, outstanding balances, payment history, and collection trends.
• Drive collection efforts across more than $2 million in past-due receivables.
• Proactively investigate and resolve payment delays, billing disputes, invoice discrepancies, deductions, short payments, unapplied cash, and timecard issues.
• Collaborate with customers and internal stakeholders to identify and remove barriers to payment.
• Review, process, and accurately apply customer remittances.
• Manage and respond to Service Now tickets while providing support for shared team queues.
• Prepare and maintain reports covering delinquent accounts, collection activities, payment trends, dispute status, and portfolio performance.
• Partner with Operations, Billing, Sales, Finance, and other departments to resolve account discrepancies and outstanding issues.
• Escalate complex matters when necessary and clearly communicate account status, resolution timelines, and collection strategies.
• Maintain accurate account records, collection notes, and supporting documentation.
• Build and maintain positive customer relationships while ensuring consistent follow-up and progress toward collection targets.

• At least 5 years of experience in accounts receivable and commercial collections.
• Strong B2B collections experience, including managing enterprise or national customer accounts.
• Proven experience handling large customer portfolios and high-value receivables.
• Hands-on experience reviewing and managing accounts receivable aging reports.
• Demonstrated ability to resolve invoice disputes, billing discrepancies, deductions, short payments, and payment delays.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, XLOOKUP, data analysis, and reporting.
• Experience with ERP systems such as Lawson, Oracle, SAP, or comparable platforms. Lawson experience is preferred.
• Familiarity with collections or account management systems.
• Ability to work independently and effectively in a high-volume environment.
• Strong analytical, problem-solving, and organisational skills.
• Excellent written and verbal communication skills, with the ability to present account status, timelines, and collection strategies to leadership.
• Strong customer service orientation and the ability to build productive relationships with internal and external stakeholders.
• Attention to detail, effective follow-up, and accurate documentation skills.
• Comfort navigating multiple systems, managing competing priorities, and handling escalations.

• Experience with Radius and Service Now.
• Associate degree in Accounting, Finance, Business Administration, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• Experience owning large-dollar accounts receivable portfolios and resolving complex enterprise account issues.
• A collaborative, team-oriented approach and the ability to work effectively across departments.

Starting hourly pay rate of $21.00. The final rate may vary based on qualifications, relevant experience, skills, education, certifications, and work location.

• Comprehensive medical, dental, and vision insurance.
• Pet insurance.
• Benefits coverage beginning on the first day of the month following the hire date.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k) retirement plan.
• Wellness program.
• Parental leave.
• Incentive programs.
• Opportunities for career development and internal promotion.
• Collaborative team environment.