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Systems Engineer Field/Service Technician Maintenance Technician / Mechanic Electronics Engineer

Customer Service Engineer

Job in Hillsboro, Washington County, Oregon, 97104, USA
Listing for: KLA Corporation
Full Time position Listed on 2026-11-07
Job specializations:
  • Engineering
    Systems Engineer, Field/Service Technician, Maintenance Technician / Mechanic, Electronics Engineer
Salary/Wage Range or Industry Benchmark: 25.15 - 42.75 USD Hourly USD 25.15 42.75 HOUR

Job Description & How to Apply Below

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What

You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Description
  • Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
  • Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
  • Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
  • Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
  • Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
  • Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
  • Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
  • Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
  • Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
  • Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.
    • Preferred Qualifications
    • Basic semiconductor industry process knowledge.
    • Proficiency in basic computer skills and Microsoft Office Suite.
    • Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
    • Strong written and verbal communications skills.
    • Solid analytical, problem solving, and decision-making skills.
    • Good interpersonal/communication skills in understanding customer needs.
    • Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime.
    • Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.
    Minimum Qualifications
    • Minimum of an Associate Degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training
    • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
    • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
    • International and domestic travel is required
    • Flexibility to work a variety of shifts including compressed workweeks including overtime and on-call if needed
    About KLA

    We provide advanced inspection tools, metrology systems, process solutions,…

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