ICT Field Support Engineer

Join to apply for the ICT Field Support Engineer role at Volker Wessels UK

Volker Wessels UK is a market‑leading contracting group of five closely linked businesses, providing integrated and ground‑breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.

• Delivering 1st & 2nd line technical support—on‑site and remotely
• Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
• Supporting network connectivity, VPN access, and wireless configurations
• Installing and configuring systems and applications to company standards
• Managing user accounts and permissions in Active Directory
• Maintaining accurate IT asset records and assisting with deployments
• Creating documentation and sharing knowledge across the ICT team
• Providing exceptional customer service with a friendly, "can‑do" attitude

• A Level education or equivalent and demonstrable commercial networking experience
• Experience of site setup, hardware repairs and troubleshooting
• Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
• Experience supporting WAN environments and configuring mobile devices
• Hands‑on knowledge of Active Directory and hardware provisioning (Autopilot)
• A proactive, self‑starter, and customer‑focused mindset

If your past experience doesn’t match perfectly with every requirement of the job, we still encourage you to apply.

Volker Wessels UK operates through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Employee pension
• Life assurance
• Cycle to Work scheme
• Shopping and restaurant vouchers, rewards, and discounts
• Training and development opportunities—comprehensive skills‑based training
• Family‑friendly policies including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. Our teams can be comfortable knowing that, whatever their background, Volker Wessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Volker Wessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.