Customer Service Agent
Job in
Hollywood, Broward County, Florida, 33019, USA
Listing for:
VetJobs
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
- Perform lead intakes, gather information, and document details with precision.
- Schedule appointments and transfer calls to the appropriate contacts as needed.
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
- Navigate multiple systems and maintain thorough call documentation.
- Provide outstanding customer service by demonstrating empathy and patience.
- Live chat, SMS, and email support.
High School/GED
Preferred EducationHigh School/GED
Required Experience- Strong verbal and written communication skills.
- Ability to multi-task and remain focused in a fast-paced environment.
- Excellent listening skills and a keen attention to detail.
- Empathetic and compassionate approach to customer interactions.
- Intermediate to advanced computer skills.
- Ability to maintain positivity and patience under pressure.
Margate
State*Florida
Customer Service
Job CodeCustomer Service Customer Service
Affiliate SponsorAnswering Service Care
Salary Range$30,000-$45,000
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