Spa Guide - Front Desk Associate

Position: Spa Experience Guide - Front Desk Associate
Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within.

We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa.

This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”. The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Brand

Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO

CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.
• Cleaning the spa. This includes sweeping, moping and cleaning the bathrooms, taking out trash and doing laundry.

Requirements

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.
• Must be a team player.
• Sales Experience
• Required to meet a 20% conversion on a weekly basis