Onboard Sales and Services

Variable Onboard Sales and Services Assistant - Holyhead £12.21ph

As an Onboard Sales and Services Assistant at Stena Line, you’ll enjoy working closely with a diverse team who are passionate about exceptional customer service. If you’re excited at the prospect of a work/life balance and an exciting new career then maybe this is your next adventure!

Working and living in such close proximity to colleagues means that strong and enduring friendships are commonplace among teams at Stena Line. This is a rich and rewarding experience in and of itself and is particularly important on more challenging days.

We need welcoming, caring and reliable Onboard Sales and Services Assistants – people who will ensure our guests have such a wonderful experience on board, that they can’t wait to sail with Stena Line again!

• Cabins:
  Ensuring cabins are cleaned thoroughly and in excellent condition prior to our guests’ arrival on board.
• Restaurants:
  Making sure our diners have a fantastic experience by delivering prompt and friendly service, clearing tables, and washing dishes as needed.
• Shops:
  Working the tills and handling customer requests, while ensuring that our shops are clean, tidy and well-stocked.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including service standards and customer experience models.
• Oversee stock and cash control, adhering to procedures to minimise wastage, shrinkage, and fraud.
• Maintain merchandising plans across all locations.
• Uphold corporate policies, including safety, quality, and food safety standards.
• Represent the company with pride by adhering to uniform and personal presentation standards.
• Create a welcoming environment with a focus on ambience and overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel, using specified materials and guidelines.
• Maximise sales and gross profit by aligning activities with KPI targets.

An exciting, friendly and fast-paced working environment where no two days are ever the same. We pride ourselves on our excellent training programmes and provide lots of opportunities to progress your career at Stena Line in many different areas of the business.

• Fantastic work-life balance
• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
• Enhanced Maternity and Paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

You’re the kind of helpful and reliable person who goes above and beyond to ensure the safety and satisfaction of all guests. A warm, welcoming and fastidious individual who relishes working as part of a big team dedicated to delivering a memorable, world-class service.

• Experience working in any of the following sectors: hospitality, customer service, housekeeping or catering
• Be willing to work away from home for up to two weeks at a time
• Over 18 years old
• UK NI number and UK Bank account

For us at Stena Line, it is important to provide all our applicants with a fair and inclusive recruitment process. Therefore, we choose to use tests as a first step in the process - we are interested in your potential match for the role rather than just what is stated in your application! If successful you will be invited to a Recruitment Day on the 27th January where you will find out everything you need to know about a career at Sea, your interview will also be held on this day.

This is a variable hours position based in Holyhead within our Onboard Sales and Services department. To apply, please register your profile and send in your CV…