Director of Operations - Residential Services
-
Management
Operations Management, Healthcare Management, Project & Program Management, General Management
Job Description & How to Apply Below
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Tuition assistance
Department:
Developmental Brain Injury Services (DBIS)
Residential Programs – Hampden County
Headquarters:
Holyoke, MA
Full-Time
Starting Salary: $60,000–$72,000 (Based on Experience and Certifications)
About the RoleService Net is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
Key Responsibilities- Partner with the Vice President or Division Director to lead and improve program operations across the division.
- Manage logistics and planning for new residential admissions and transitions.
- Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
- Actively participate in Residential Services development initiatives and project work.
- Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
- Provide fiscal guidance to help programs operate within budgetary constraints.
- Build and maintain strong relationships with internal teams and external partners.
- Foster a positive, inclusive work culture aligned with Service Net’s mission and values.
- Participate in the on-call leadership rotation.
- Perform other duties as assigned by the Vice President or designee.
- Demonstrated experience working with individuals with developmental delays and/or brain injuries
- Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
- 3–5 years of proven management experience in human services or related field
- Strong communication, organizational, and computer skills
- Valid driver’s license and an acceptable driving record
- Certification in Medication Administration (MAP)
We invest in our people the way we invest in our mission—with trust, vision, and heart
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A culture of compassion, connection, and clinical excellence
Because what we do changes lives—and so will you. As part of a passionate team on the front lines of recovery, you’ll find not just a job, but a calling.
About Service NetService Net is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join the Heart of HealingService Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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