IMPORT operations Coordinator

Location: Upminster

Import Operations Coordinator

About the Role

We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.

Key Responsibilities

Manage the import process from pre-alert to release using the in-house Topaz system
Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
Enter cost estimates on all jobs within the correct accounting month
Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
Close files after confirming all charges/costs and achieving maximum profitability
Answer telephone calls promptly and professionally
Obtain carrier exchange rates and update the system accordingly
Book deliveries with hauliers and monitor any port health holds where applicable
Manage email communications with customers, hauliers, and warehouses
Handle releases on CNS and Destin8 systems as required
Ensure clearance instructions are passed to the clearance team in a timely manner

Skills & Experience

Previous experience in import operations and familiarity with customs clearance processes
Knowledge of CNS, Destin8, and freight forwarding systems
Strong attention to detail and ability to manage multiple tasks
Excellent communication and organizational skills
Proficiency in Microsoft Office
Ability to work under pressure and meet deadlines

For more details and information please contact Michelle Ings, HRGO recruitment (phone number removed) or email (url removed)