Senior QA Technician - FTC

This position is great for those with looking to make a move into development QA and be part of testing our award-winning series of Total War games. The role involves supporting launches across a range of titles that are currently in development as well as our back catalogue titles. As a Senior Live QA Technician, you will have the opportunity to work alongside multiple teams including Development and community to actively find, reproduce and log issues raised by our players.

We are looking for someone with very strong communication and organisational skills who enjoys playing Total War and other strategy games who can apply a methodical approach to supporting titles prior to and post release for issues raised by players. They will need to be able to work with various disciplines within game development to collate reports from trawling various channels to elevate key issues and priorities.

They should also have a strong understanding of excellent customer service to deliver outstanding customer support.

The ideal candidate will have experience with Total War titles and have previous experience in either a Live QA, customer service, client support or a similar role. They will be familiar with development cycles for software/games and can work independently when required to complete tasks in the given time frames. They will have experience working to deadlines and be able to give objective, constructive assessments of titles and features.

• The primary functions of the role are to monitor, find and report defects reported by the community and aid in the reproducing of issues as required, support game launches and relay key feedback to stakeholders across multiple departments and the development team.
• You will be responsible for ensuring our titles are supported pre and post release. You will thoroughly monitor social media spaces and forums to locate issues, judge priority and reproduce them.
• You will be able to prioritize tasks and work independently when required, supporting the team when the lead is absent, focusing on delivering meetings and reports to the highest standard and co-ordinate with the wider Total War team.
• Working with the Wider development team, you will aim to provide the highest quality support for each release within given deadlines. This will be achieved primarily through the logging and communicating of concise defects with the correct classification and Player support.

• Proficient time management and organisational skills, able to handle multiple tasks and meet set deadlines and priorities including the ability to adapt to change.
• Customer Support experience or relevant experience showcasing the ability to understand and empathise with players while communicating with them professionally.
• Excellent written and verbal communication skills with the ability to relay important information in the most suited format and to judge priority of information.
• Previous Senior QA Experience working in Games or Technical Customer Support expe
• A familiarity of Microsoft Office suite of software.
• Ability to follow set process and a methodical approach when investigating issues.
• Wide ranging experience playing a variety of PC video games including the grand strategy genre of games.
• A passion for video games and a desire to be part of the creative process involved in developing video games.

• Experience playing a wide range of titles in the Total War franchise both new and old.
• Experience of Community forums/social media interactions.
• Knowledge of the development process and the various disciplines involved.
• Experience using bug and task tracking software ie Jirau.
• Knowledge of PC hardware and software on multiple platforms.

Creative Assembly crafts deep and detailed games that last, entertaining millions of players across the globe for decades. We are all game makers and we care deeply about the experiences we create. We empower our teams to make significant contributions to our games, supported by skills development and growth opportunities.

We are located in Horsham, UK and Sofia, Bulgaria.

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