2nd Line IT Support

Job Title: 2nd Line IT Support Engineer (MSP)

Location:

West Sussex
Salary:
Up to £35,000 (DOE)

Are you an experienced 2nd Line IT Support Engineer looking for your next career move?

Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.

We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.

This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.

• Provide 2nd line technical support to end-users (onsite and remote)
• Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
• Escalate complex issues to 3rd line / specialist teams where appropriate
• Configure and install hardware, software, and peripherals
• Manage user accounts, permissions, and access in Active Directory / Microsoft 365
• Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)