Patent Prosecution Customer Success Manager

Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions?

Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation?

About our Team At Lexis Nexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results.

Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About the Role As a Customer Success Manager, you will serve as a subject matter expert for the Lexis Nexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

Responsibilities Take action to increase awareness and drive usage and preference of LN content, products and services

Identify and target revenue and growth opportunities within assigned market and/or accounts

Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams

Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators

Provide support and training for the sales team through joint calls, demonstrations and training

Research the competitive landscape to present analyses of the market to Product, Segment and Marketing Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis

Requirements

Equivalent experience in a customer-facing role Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities

Strong troubleshooting and problem-solving skills

Excellent communication skills (verbal, written and presentation)

Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations

Experience using a CRM system (e.g., Salesforce)
Experience working collaboratively with cross-functional teams

Ability to travel (approximately 25%)Preferred Requiements:

Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner

Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor

Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business Lexis Nexis  Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.

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