Customer Service Officer Mall

Job Summary

To provide customer service at the retail mall, such as answering shoppers' enquiries, processing gift redemptions, and partner redemptions.

• Provide excellent customer service to internal and external customers.
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• Handle all customers’ enquiries and provide assistance.
• Ensure that the redemption process during the advertising and promotion campaign period is carried out properly.
• Provide administrative support to the Management Office whenever necessary.

• Customer centric personality and positive attitude.
• Prior Customer Service Officer experience in retail mall will be highly preferred.
• Good communication skills.
• Able to work retail hours and shift work.

Diversity brings us closer to the communities we serve. Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic king collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Entry level

Full-time

Other

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