Reservation Team Member

Contract: Full-Time (40 hours per week)

Salary: 13.00 per hour

Availability: Flexible shifts including weekends

As a Reservations Agent you will be responsible for handling guest inquiries processing reservations and ensuring a seamless booking experience. This role requires flexibility to work across various shifts including weekends to meet business needs.

• Handle guest enquiries for hotel room bookings efficiently and professionally.
• Process individual and group reservations accurately following hotel policies.
• Provide exceptional customer service and address guest concerns promptly.
• Maintain accurate records and filing systems for reservations.
• Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
• Assist with guest check-ins and check-outs during peak times asembolso required.
• Adhere to company standards and procedures for correspondence and service delivery.

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English additional languages are a plus.

No

Full-time

Dhcp, Ethernet, Information Technology Sales, Customer Development, ITI

years

1