Mobile Service Engineer - Aftersales DENZA

About the role

The Mobile Service Engineer provides on‑site vehicle repair and remote technical support to customers. The role works closely with Quality and R&D teams to address market issues quickly and uses big data tools for diagnostics and predictive analysis. This position also collects and validates vehicle quality information to drive continuous product improvement.

• Provide on‑site vehicle repair service for end customer
• Offer remote technical support to end customer to solve the technical problem
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated from customer
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real‑time vehicle handling progress
• Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions

• Diploma or above in Automotive, Mechanical, Electrical Engineering or related field
• Hands‑on experience in vehicle repair, aftersales service, or technical support (EV experience preferred)
• Familiarity with diagnostic tools or remote diagnostic systems is an advantage

• Strong troubleshooting and problem‑solving abilities
• Good communication skills with a customer‑focused mindset
• Able to work independently and respond quickly to service needs

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de‑carbonization of the economy

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team 🌏