Senior Manager - Talent & Learning Design

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As part of our Talent & Learning leadership team, you'll set the vision for extraordinary colleague experiences - digital, in-person, and blended. You'll lead a hybrid team of internal experts and external creative partners, champion agile ways of working, and own the content strategy for our learning platforms. From frameworks and standards to bold innovation, you'll ensure every initiative is on-brand, inclusive, and performance-driven.

If you're a visionary design leader with a passion for creativity, collaboration, and impact, this is your chance to shape Heathrow's future.

Leading the creative vision for all talent and learning experiences - digital, in-person, and blended, ensuring they're bold, inclusive, and future-focused.

Shaping and governing design standards (using 5

Di methodology) and frameworks that guarantee consistency, quality, and brand alignment across every initiative.

Owning the content strategy for Heathrow's learning platforms, creating seamless, impactful digital experiences that inspire and perform.

Driving agile ways of working, leading sprint cycles and fostering a culture of collaboration, rapid feedback, and continuous improvement.

Prioritising and allocating resources across a dynamic portfolio, ensuring the right creative expertise is deployed where it matters most.

Championing innovation and creativity, partnering with internal leaders and external creative specialists to deliver extraordinary colleague experiences.

Using data and insights to evaluate design effectiveness, continuously improving outcomes and shaping a future-ready workforce.

• Leading the creative vision for all talent and learning experiences - digital, in-person, and blended, ensuring they're bold, inclusive, and future-focused.
• Shaping and governing design standards (using 5
  
  Di methodology) and frameworks that guarantee consistency, quality, and brand alignment across every initiative.
• Owning the content strategy for Heathrow's learning platforms, creating seamless, impactful digital experiences that inspire and perform.
• Driving agile ways of working, leading sprint cycles and fostering a culture of collaboration, rapid feedback, and continuous improvement.
• Prioritising and allocating resources across a dynamic portfolio, ensuring the right creative expertise is deployed where it matters most.
• Championing innovation and creativity, partnering with internal leaders and external creative specialists to deliver extraordinary colleague experiences.
• Using data and insights to evaluate design effectiveness, continuously improving outcomes and shaping a future-ready workforce.

• Proven senior-level expertise in learning design, talent development, or L&D leadership, with the ability to embed frameworks like 5
  
  Di in complex organisations.
• Hands‑on experience with digital learning tools and authoring platforms (e.g. Evolve, Rise Articulate, LMS/LXP platforms) ensuring every solution is accessible, inclusive, and on-brand.
• Strong project management skills, including prioritising workstacks, coordinating resources, and leading agile, cross‑functional teams.
• Exceptional stakeholder and supplier management, delivering high‑quality outputs through collaboration with internal leaders and external creative partners.
• Inspirational leadership, building high‑performing teams and enabling others through design resources, frameworks, and creative support.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while…