Account Manager

The position

We are seeking a dynamic and experienced Account Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills.

Working Hours: Monday-Friday 09:00-17:00

Salary: £35,000

Contract Type: Permanent

Location: TW6 3AQ

• Build and maintain strong, positive relationships with key client stakeholders.
• Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly.
• Act as the main point of contact between the client and the agency, ensuring client needs are understood and met.
• Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met.
• Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement.
• Implement continuous improvement initiatives to optimise productivity and reduce attrition.
• Ensure accurate and timely processing of payroll for temporary workers.
• Manage compliance with relevant labour laws, including working time regulations, health and safety, and wage guidelines.
• Address any payroll or compliance issues as they arise.
• Proactively address any issues related to recruitment, performance, or client expectations.
• Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations.

• Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector.
• Experience working within the e-commerce or logistics sectors is desirable.
• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Solid understanding of payroll and HR processes, along with knowledge of labour regulations.
• Knowledge of recruitment technology and management software is desirable.
• Strong analytical and reporting skills, with a focus on delivering results.
• Ability to thrive in a fast‑paced, high‑volume environment.

• Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
• Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
• Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
• Enhanced Maternity & Paternity Pay to support your family journey
• Life Assurance Cover for peace of mind (after 1 year of service)
• Medicash Health Plans to support your wellbeing (after 1 year of service)
• Salary Sacrifice Pension Scheme with Penfold, to help secure your future
• Mental Health Support through our partner Therapy Chat
• Sabbatical Scheme to recharge and refocus
• Cycle to Work Scheme for an eco‑friendly commute
• Impactful Work Environment where you’ll contribute to one of Europe’s fastest‑growing start‑ups