Senior Operations Manager

Our client, a well-established and growing organisation within the logistics and distribution sector, is seeking an experienced Senior Operations Manager to join their leadership team. This is a pivotal role for a hands-on, commercially minded operations professional who thrives in a fast-paced, regulated environment and is passionate about driving operational excellence.

Hours:

Full-time

Contract Type:
Permanent

Industry: Logistics / Warehousing / Distribution

Location:

London Heathrow

Duties and Responsibilities of the Senior Operations Manager:

Take overall responsibility for end-to-end operations, ensuring processes run efficiently, effectively, and in line with business objectives
Act as the Voice of Operations, championing operational performance and best practice across the business
Lead operational planning using a data-driven and analytical approach
Manage, lead, train, and mentor a cross-functional management team covering operations, warehouse, logistics, and compliance
Hold overall responsibility for the wider operations team (circa 20 employees)
Own the operations budget and warehouse P&L, driving cost control and commercial performance
Drive continuous improvement, operational excellence, and best practice across all operational areas
Develop, implement, and maintain operational strategies, policies, and SOPs
Maintain oversight of warehouse health, procurement, KPIs, and service performance
Ensure full compliance with regulatory, aviation security, transport, customs, and health & safety requirements

The Successful Candidate:

Proven experience in a senior operations leadership role within logistics, warehousing, transport, or a regulated operational environment
Strong background in operational planning, performance management, and budget ownership
Experience leading and developing multi-disciplinary management teams
Highly analytical with a data-driven approach to decision-making
Confident communicator with the ability to influence at all levels
Commercially focused, resilient, and solutions-driven
Strong IT skills, with experience using operational and planning systems

Benefits of the Senior Operations Manager Role:

Senior leadership role with autonomy and influence
Opportunity to shape operational strategy and drive meaningful change
Long-term career progression within a growing organisation

If this Senior Operations Manager role sounds of interest, please apply online now for a confidential discussion about this opportunity