Senior Operations Manager

Our client, a well-established and growing organisation within the logistics and distribution sector, is seeking an experienced Senior Operations Manager to join their leadership team. This is a pivotal role for a hands-on, commercially minded operations professional who thrives in a fast-paced, regulated environment and is passionate about driving operational excellence.

Hours: Full-time

Contract Type: Permanent

Industry: Logistics / Warehousing / Distribution

Location: London Heathrow

Duties and Responsibilities of the Senior Operations Manager:

• Take overall responsibility for end-to-end operations, ensuring processes run efficiently, effectively, and in line with business objectives
• Act as the Voice of Operations, championing operational performance and best practice across the business
• Lead operational planning using a data-driven and analytical approach
• Manage, lead, train, and mentor a cross-functional management team covering operations, warehouse, logistics, and compliance
• Hold overall responsibility for the wider operations team (circa 20 employees)
• Own the operations budget and warehouse P&L, driving cost control and commercial performance
• Drive continuous improvement, operational excellence, and best practice across all operational areas
• Develop, implement, and maintain operational strategies, policies, and SOPs
• Maintain oversight of warehouse health, procurement, KPIs, and service performance
• Ensure full compliance with regulatory, aviation security, transport, customs, and health & safety requirements

The Successful Candidate:

• Proven experience in a senior operations leadership role within logistics, warehousing, transport, or a regulated operational environment
• Strong background in operational planning, performance management, and budget ownership
• Experience leading and developing multi-disciplinary management teams
• Highly analytical with a data-driven approach to decision-making
• Confident communicator with the ability to influence at all levels
• Commercially focused, resilient, and solutions-driven
• Strong IT skills, with experience using operational and planning systems

Benefits of the Senior Operations Manager Role:

• Senior leadership role with autonomy and influence
• Opportunity to shape operational strategy and drive meaningful change
• Long-term career progression within a growing organisation

If this Senior Operations Manager role sounds of interest, please apply online now for a confidential discussion about this opportunity.