Transport Allocator

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Are you a proactive, detail-oriented professional that strives to deliver excellent service and operational efficiency? An exciting opportunity has arisen to join dnata's Transport department at London Heathrow Airport. You will be part of a team dealing with day to day running of the operation. Your duties will include coordinating and allocating staff and resources to fulfil our service standards for our customer airlines.

You will be responsible for ensuring that our Cargo is delivered safely on time and consistently in line with service level standards set for both on time and station performance.

• Coordinate staff and resources to meet airline service standards
• Ensure safe, timely, and consistent Transport operation
• Monitor and improve on-time performance
• Proactively plan and take responsibility for meeting customer SLAs and safety targets
• Respond to queries, complete reports, and manage flight documentation
• Uphold safety standards and company Health & Safety policies
• Deliver exceptional customer service and build strong stakeholder relationships
• Provide guidance to colleagues and feedback to Duty Managers
• Troubleshoot operational challenges while adhering to safety procedures
• Maintain professional appearance and adhere to uniform standards
• Record additional charges in allocation system
• Promote dnata's Vision, Mission, and Values

• Understanding of the aviation industry
• Valid driving licence and Airside Driving Permit (ADP) - essential
• Customer-focused mindset
• IT literate, and fully conversant with Microsoft office (essential)
• Good team player but capable of individual action
• Excellent Time Management and Planning ability
• Excellent Communication and Interpersonal skills, both verbal and in writing (essential)
• Decision making and Problem Solving

The ideal candidate has strong organisational and communication skills together with the ability to thrive in a fast-paced environment. You will posses problem-solving aptitude with a focus on safety, and always be customer service oriented.

dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.