Commercial Collections Specialist

Accounts Receivable & Collections Specialist

Location:

Montrose

CONTRACT TO HIRE

We are seeking an experienced Accounts Receivable & Collections Specialist to support full-cycle accounts receivable, billing, customer communication, collections, reconciliations, and account maintenance for residential and commercial customers. The ideal candidate is detail-oriented, professional, proactive, and comfortable working independently in a fast-paced environment.

Familiarity with AI tools and technology used to improve accounting, billing, reporting, and administrative processes is preferred.

• Process full-cycle Accounts Receivable activities for residential and commercial accounts.
• Prepare, review, and process customer billing and invoices, ensuring accuracy and timely delivery.
• Communicate effectively, promptly, and professionally with internal and external contacts, including coworkers, customers, and vendors.
• Answer incoming calls and respond to customer and client emails in a timely and professional manner.
• Process credit card payments by phone and accurately record transactions.
• Submit and process account closure forms and related documentation.
• Verify billing information, identify discrepancies, and work with appropriate parties to resolve issues.
• Properly document customer correspondence, payment activity, and account notes in the appropriate database or system.
• Perform complex account reconciliations and analyses.
• Research and resolve billing, payment, and account discrepancies.
• Provide additional support to customers and the Accounts Receivable team as needed.
• Effectively present information and respond to questions from managers, clients, customers, and the general public.
• Utilize AI and other technology tools when appropriate to improve efficiency, organization, reporting, and workflow processes.

• Contact residential and commercial customers regarding outstanding balances and payment status.
• Verify the correct invoicing source and send invoices or supporting documentation to customers.
• Follow up with customers to obtain payment and resolve outstanding balances.
• Identify collection issues and work proactively toward resolution.
• Pull, review, and distribute aging reports to relevant parties.
• Maintain accurate and detailed notes on customer accounts and collection efforts.
• Monitor account activity and ensure collection deadlines and schedules are met.
• Research discrepancies between invoices, payments, and customer accounts.
• Recommend process improvements and help drive efficient, streamlined, and lean processes.
• Meet established department goals, service expectations, and KPIs.
• Perform other duties and responsibilities as assigned.

• 2+ years of experience in Accounts Receivable, billing, collections, or a related accounting function.
• Experience working with both residential and commercial accounts preferred.
• Strong understanding of billing, invoicing, cash application, account reconciliations, and collections processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle multiple priorities and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Comfortable learning and utilizing accounting, billing, database, and customer management systems.
• Familiarity with AI tools and their use in accounting, billing, reporting, or workflow automation is preferred.
• Ability to work independently while also collaborating effectively with a team.

Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.