Senior Field Engineering Operations Partner

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers’ hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.
  A look into the day to day:
• Partner with Field Engineering and customer-facing technical teams to improve operational efficiency and scalability.
• Own capacity planning, resource allocation, performance reporting, and customer lifecycle tracking.
• Identify operational gaps and build better systems, processes, and automations to help teams work more effectively.
  We’re Looking For

We’re looking for a highly analytical and execution-oriented operations professional who enjoys bringing structure to complex, customer-facing technical organizations. You’re comfortable working independently, partnering with senior stakeholders, and translating broad business priorities into practical processes and measurable outcomes. You think in systems, are naturally curious, and can move between strategic planning and hands-on execution without needing someone to map out every step.

Field Engineering Operations at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into operational planning, data analysis, and process improvement, is validated against real team performance and customer outcomes, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for someone who takes full ownership of operational processes and insights, treats AI as a real collaborator, and cares deeply about helping customer-facing teams deliver an exceptional experience while operating efficiently.

• Work AI-first:
  Use AI and automation to analyze operational challenges, improve workflows, and reduce repetitive manual work.

• Build and maintain the operational processes and systems that support Field Engineering and customer-facing technical teams.

• Partner with technical and GTM leadership on capacity planning, territory alignment, resource allocation, and performance measurement.

• Develop reporting, dashboards, and health scoring models that provide visibility into team performance and customer outcomes.

• Improve the transition from pre-sales to post-sales, including technical win tracking, onboarding progress, go-live milestones, and customer adoption.

• Analyze operational data to identify bottlenecks, risks, and opportunities for improvement.

• Work cross-functionally with Sales, Finance, Product, Customer Success, and Revenue Operations to execute operational…