Revenue Operations & Systems Lead

Nation Swell is a one-of-a-kind executive membership community and advisory firm for mission-driven leaders and their organizations. Our Institutional Membership (IM) is an invitation-only program for leading companies, philanthropies, and investment firms. It is designed to help leaders advance their work in social impact, sustainability, philanthropy, and purpose-driven culture. The Nation Swell Studio works with leaders in the impact space to create transformative social impact strategies, provide in-depth research and insights, engage key audiences, and more.

Nation Swell is seeking a part-time Revenue Operations & Systems Lead to drive the development and implementation of scalable systems, processes, and reporting that power our membership business.

The ideal candidate is highly analytical, technically proficient, detail-oriented, and comfortable translating business needs into practical systems solutions. This is a hands-on builder role, focused on end-to-end building and maintenance of the operational infrastructure that enables leadership to make informed decisions and teams to deliver a consistent, high-quality member experience.

Position Details:
This is a remote, part-time, hourly role that must be performed in the United States, at approximately 16-24 hours per week on a flexible schedule. Compensation for the role is $45 to $55 per hour, based on experience and skills. Applications will be accepted through November 30, 2026.

• Dedicated Member Success Support:
  Initially serve as the dedicated systems and operations lead for Member Success, streamlining administrative, project management, and reporting operations to enhance the team’s capacity for member engagement, relationship management, and revenue-generating activities.
• Member Lifecycle & Experience Tracking:
  Build and maintain the systems and workflows that track the member journey from onboarding and activation through engagement, renewal, and expansion, including deliverables, engagement activities, event invitations and registrations, fulfillment of membership commitments, and other key milestones, so the team has one clear view of each member.
• Systems Integration & Cross-Functional Support:
  Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene, while working with Member Success, Events, Growth, Insights, Operations, and Studio to ensure every team works from a reliable source of truth.
• Process Development and Improvement:
  Own the documentation and standardization of Member Success processes, including account management workflows, cross-functional handoffs, member touchpoints, and recurring activities, while identifying administrative inefficiencies and implementing process improvements.
• AI, Automation, & Systems Implementation:
  Build, test, and maintain practical solutions to operational challenges, including AI and automation tools like Claude and Outreach AI. Gather input from users, then own the build, testing, iteration, deployment, and documentation, from problem identification through adoption, so tools stay reliable and widely used.
• Member Health & Engagement Reporting:
  Build member-health reports, dashboards, tracking tools, and triggers that consolidate connections, engagement, event attendance, participation, relationship information, touchpoints, and utilization to surface indicators of expansion opportunity, membership value, or renewal risk.
• Renewal & Retention Analytics:
  Track and analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments, and prepare supporting analyses for membership planning, operational improvements, and leadership…