International Account Coordinator

International Account Coordinator - Houston

The Account Coordinator provides primary administrative and operational support to assigned Sales personnel, ensuring accurate and timely processing of customer orders and export documentation. This role is also responsible for maintaining post-shipment review KPIs and providing backup support to fellow Account Coordinators to ensure consistent team coverage.

Responsibilities

• Complies with all site safety policies and practices.
• Order entry process into SAP, order availability check, quota check, credit check, removal of delivery blocks, delivery note processing, batch selection process, carrier selection, goods issuing and invoicing for all orders in an accurate and timely manner.
• Create picking tickets and bills of lading for warehouse/terminals not online. Provide certificates of analysis and faxed invoices. Process credit and debit memos and Proforma Invoices. Review Commercial Invoices and all export documents for accuracy. All work is performed in compliance with SOX regulations.
• Run reports to manage order shipment status and fulfillment and to comply with Business Rules.
• Reconcile inventory at end of each month and provide reports to Operations Accounting by agreed upon deadline.
• Coordinate new customer set-up with sales, logistics and credit. Maintain customer master data in SAP.
• Develop a good working knowledge of the business. Provide technical information and coordinate technical assistance to existing and potential customers. Work with pricing coordinator, credit representative, freight forwarder, customer, and/or salesperson to reconcile invoice pricing discrepancies, while following or adhering to established Business Rules.
• Ensure compliance with foreign and domestic laws and regulations, advising management of their impact on profitability and customer satisfaction.
• Maintain effective communication with internal and external customers, including Customers, Sales Personnel, Management, Credit, Technical Service, Plant Shipping, Logistics, Demand Planning, Third Party Warehouses/Distribution Centers, Pricing Coordinators, and the like. This communication is necessary to increase efficiency, exceed customer expectations, to anticipate and/or resolve conflicts, and to comply with established Business Rules.
• Maintain accurate customer files. Follow up on some Importations.
• Provide complete, accurate, and timely feedback to all customers, while maintaining a business awareness of the financial goals of the product line and safeguarding proprietary information.
• Balance customer demands with logistical, financial and product limitations.
• Communicate with internal customers and suppliers to ensure customer requirements are met in a timely manner.
• Work well In the Team Environment; be a Good Team Player.
• Have sound, working knowledge of back up partner?s responsibilities to be able to provide full & effective coverage during partner absences.

Qualifications

• Bachelor?s degree with emphasis in Business or Supply Chain, with 2+ years of experience in the industry is required.
• Proficient in SAP and Microsoft office applications.
• Knowledge of related export and Domestic laws and regulations.
• Ability to manage multiple tasks simultaneously and ability to conduct a detailed analysis and provide recommendations.
• Strong written and verbal communications skills.
• Excellent customer service with strong interpersonal and organizational skills.

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