Debit Card Operations Specialist II - LA, MS or TX

The Debit Card Operations Specialist II is responsible for supporting and advising fellow coworkers on best practices for the Debit Card area of Alternative Delivery Services. Actively participates in daily duties. Performs needed support and backup for daily responsibilities to keep business running smoothly.

• Processes all Reg E disputes, research, general ledger entries, Reg E Log data entries, and audit requests
• Identifies any emerging fraud trends and reports to management for mitigating efforts
• Well-versed in debit card policies, procedures, and systems as well as documentation required by government regulations.
• Processes debit card orders and maintenance requests for banking centers
• Processes instant issue orders and rush delivery orders
• Processes debit card updates for consumer and commercial clients by verifying the accuracy of the documents submitted and entering the updates on electronic banking system.
• Monitors rejected card orders through system generated reports
• Processes debit card support tickets and performs transaction research
• Handles compromised card reports, correspondence related to various compromises, and reissuance of compromised debit cards
• Knowledge of federal consumer protection laws and regulations such as:
  o Reg E
  o Reg CC
• Performs other duties as delegated by Manager
• Monitors fraud events reported
• Participates in debit card responsibilities during Merger/Acquisition projects

• Reconciles ATM Totals and ATM Clearing (reports)
• Processes ATM maintenance requests and assists with third-party support

• High school diploma or equivalent
• Associate or Business degree preferred or equivalent experience
• Two to five years of job-related experience
• Good interpersonal, oral and written communication, and analytical skills
• Strong software application (Microsoft Excel and Word) skills
• Excellent multi-tasking and organizational skills
• Prior debit card experience required