Consumer Loan Servicing Specialist - Headquarters

CONSUMER LENDING Full Time Administrative FUQUA ADMINISTRATION, Houston, TX, US

2 days ago Requisition

Salary Range: $17.00 To $22.00 Hourly

Location
2650 N. Feather wood Drive, Houston, TX 77034

Primary Job Function

Act on research and/or information requests originating from internal departments, members, and third parties accurately and promptly. Process and prepare lien perfections and releases, payoffs, and payments for all funded loans at Texas Bay Credit Union. Review, analyze and process requests and ensure that information and resulting actions are based on credit union and department policy and procedures.

Essential Duties and Responsibilities

• Process all requests submitted through the Consumer Loan Servicing Department’s email, fax, mail, instant message, and ticketing systems channels. Respond to requests within established time frames and always provide prompt and courteous customer service internally and externally.
• Process lien perfection paperwork on all consumer and real estate loans. This includes reviewing each loan packet received and ensuring accuracy depending on the situation.
• Full servicing of Real Estate accounts including but not limited to quoting and processing payoffs, establishing escrow accounts, escrow, and tax payments, annual reporting for Home Mortgage Disclosure Act.
• Work daily, weekly and monthly reports as needed. Identifying and contacting members, dealerships and other financial institutions to obtain and/or correct appropriate paperwork to perfect liens. Review and process incoming dealer drafts.
• Post real estate and consumer loan payoff checks after all required paperwork has been received according to credit union guidelines. Contact appropriate parties to obtain required paperwork if not provided. Assists with real estate and consumer collateral lien release for paid-off loans.
• Check perfected registrations, process in and out of state title requests, and requests to transport vehicles out of the county.
• Adjust accounts to comply with the Service Members Civil Relief Act, process letter of guarantee, GAP claims, and warranty refund requests. Complete changes to loans per approved modification agreements and subsequent actions.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position; also ensure compliance with policies, procedures, and regulations as it pertains to job functions and duties.
• Understands all department duties and can step in and successfully perform those duties without advance notice.
• Responsible for extensive and complex communication with members, dealers, financial institutions, third parties, and government agencies for problem resolutions, questions, and research items.
• Provide support and technical assistance to internal departments regarding Consumer Loan Servicing inquiries.
• Assumes responsibility for related duties and projects as required or assigned.

Other Duties and Responsibilities

• Adhere to credit union policies and procedures
• Attend work-related and self-development courses
• Perform other duties as assigned or needed
• As an employee of an “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state-issued emergency declarations.

Required Knowledge and Abilities

• High school diploma
• Minimum 6 months of experience at a financial institution (or similar) performing customer service, check deposits, account research, and investigating
• Knowledge of Texas DMV titling regulations and/or real estate process desired
• Possess a valid Texas /DL to perform DMV title transfers
• Possess…