Data Analyst

Mission Support Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Job Title:

Data Analyst
Department:

Workforce Development (WFD)

Reports to:

Data Systems Manager
FLSA Status:

Exempt
Salary: 49k-52k

Position Summary

Provides data, reporting, dashboard, and systems support for Workforce Development (WFD) and related mission programs. Performs routine data validation, reporting, Case Worthy support, and administrative reporting duties, while also assuming intermediate-level system and reporting responsibilities from the current Data Systems Manager role.

Primary focus areas include Power BI dashboard development and maintenance, Case Worthy data quality, recurring KPI and grant reporting, routine systems support, and practical reporting improvements that reduce manual work and improve accuracy. Bridges program operations and higher-level data systems leadership by translating routine reporting needs into reliable data processes and user-friendly dashboards.

Essential Duties And Responsibilities

• Audit Case Worthy and related data systems to identify missing, incomplete, inconsistent, or inaccurate data and coordinate corrections with program staff and management.
• Maintain data quality and data integrity across Case Worthy, Goodwill Gateway support files, internal spreadsheets, dashboards, scorecards, and grant reporting tools.
• Review data prior to submission and ensure monthly, quarterly, annual, and ad hoc reports are complete, accurate, and submitted by established deadlines.
• Prepare routine WFD reports, including weekly KPI reports, People Served Reports, ASR-related reports, grant reports, and other recurring data requests as assigned.
• Track recurring data issues and recommend practical improvements to reduce repeated corrections and improve reporting accuracy.

Power BI, Dashboards & Reporting Infrastructure

• Develop, maintain, and refresh Power BI dashboards, scorecards, and visual reporting tools that support leadership, program teams, grant reporting, and compliance review.
• Build and maintain data models, queries, report logic, filters, and basic validation checks to support reliable dashboards and reporting outputs.
• Assist in converting manual spreadsheets and recurring reports into repeatable reporting processes or dashboard views where appropriate.
• Troubleshoot routine dashboard refresh issues, data mismatches, broken queries, and reporting inconsistencies, escalating complex issues as needed.
• Document dashboard definitions, data sources, refresh schedules, metric logic, and reporting procedures.

Case Worthy Systems Support & Configuration Assistance

• Provide routine Case Worthy end-user support to WFD staff, including troubleshooting basic access, form, report, workflow, and data-entry issues.
• Design, test, and run database forms, reports, searches, and basic system tools as assigned by management.
• Assist with testing or validation of forms, workflows, reports, dashboards, and system changes before implementation.
• Support maintenance of lists, forms, permissions, user-facing procedures, and data-entry guidance when changes are low-to-moderate complexity.
• Escalate complex system architecture, integration, security, compliance, or advanced configuration issues to senior systems leadership.

Program Support, Documentation & Training Assistance

• Provide data-related support to program staff, managers, and leadership by explaining report results, data definitions, dashboard outputs, and correction needs.
• Assist with developing user guides, reporting instructions, data-entry reminders, dashboard documentation, and staff-facing training materials.
• Support onboarding and ongoing system proficiency by helping staff understand routine Case Worthy, reporting, and data-quality expectations.
• Maintain organized records of reports, submission files, source data, corrections, and recurring reporting documentation.
• Support routine WFD administrative and data requests as assigned.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a…