Analyst - User Support
Job in
Houston, Harris County, Texas, 77246, USA
Listing for:
GENESIS ENERGY, LLC
Full Time
position
Listed on 2026-11-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Key Duties:
- Provide technical assistance and support for computer systems, software, and hardware.
- Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
- Guide remote users through the problem-solving process.
- Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
- Install computer peripherals and configure software for users.
- Solicit and record feedback from end users about computer usage and IT support.
- Requisition and track inventory for IT systems and software.
- Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.
Education:
- High School Diploma
- College Degree Preferred
- IT Technical courses and certifications a plus
- 3+ years of experience with Microsoft Windows 10 operating systems.
- Minimum 3 years of helpdesk, end user support, or related experience.
- Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
- Working knowledge of Marine specific systems and applications.
- Knowledge of desktop aptop obile hardware, network cabling, and wireless networking.
- Knowledge of IT issue tracking and knowledge base creation process.
- Excellent oral and written communication skills.
- Strong problem solving skills with attention to detail.
- Good organizational skills with aptitude for a structured work environment.
- Ability to lift and move computer equipment up to 40 lbs.
- Able to answer and work after-hours support calls.
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