Senior Agency Ops Manager | EOS, AI & Paid Media

Operations Leadership with Real Ownership — Not a Support Role

This is explicitly framed as a decision-making seat, not a coordinator role
, which is a meaningful green flag. You'll own an entire operating system end-to-end, including sprint grooming, client approvals, process design, and team onboarding. This breadth of ownership accelerates career development faster than narrower PM roles.

Compensation Context

At $85K–$115K, this falls slightly below market median for a senior agency operations manager in major metro areas (NYC/SF typically $110K–$140K+), but is competitive for a fully remote US role, especially at a mid-sized digital marketing agency. Mid-range earners in Midwest or Southern US markets will find this very competitive.

Skills You’ll Build

• EOS/Traction operational framework — a highly transferable skill valued at scaling companies
• AI-integrated workflow design (Claude, Zapier automations) — increasingly in demand
• Multi-stakeholder project management across paid media, web, Hub Spot, and coaching teams
• Capacity planning and burnout prevention — a rare and valued people-management skill

Culture Signals

The "no egos, no drama" language combined with EOS adoption suggests a structured, accountability-driven environment — typical of a growth-stage company (50–200 employees) that has outgrown startup chaos but isn't enterprise bureaucracy. The explicit growth path into broader agency operations is a genuine upside.

Watch for

The "no egos, no drama" caveat is honest but worth probing in interviews — agency ops roles can skew toward more surge than quiet without strong boundary-setting.

About Us

IMPACT provides digital marketing services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan. We empower clients to build in-house marketing operations that drive growth — eliminating reliance on outside agencies and positioning their companies as the most trusted brands in their markets.

Swell is IMPACT's paid media agency, partnering with clients to plan, build, and manage advertising programs across Google, Meta, Linked In, and other digital platforms — turning paid spend into a measurable pipeline.

Why This Role Exists

Swell runs paid media programs across a portfolio of clients. Campaigns are always in motion. Accounts are always at different stages. Someone has to hold the whole thing together. We're looking for that someone.

This role owns Swell's operating system end-to-end. Campaigns hit deadlines because this person makes them. Designs go to clients cleared for approval because this person catches what would have gone out otherwise. Capacity stays manageable week to week because this person grooms the sprint — not because everyone tries harder.

This is the seat that decides whether Swell scales smoothly or burns out trying.

What You’ll Own Campaign lifecycle across every active account

• Run the full Click Up campaign workflow per account, from planning to strategy to client approval to launch.
• Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays.
• Own the internal review checkpoint — assets do not go to clients until they are cleared by you.

Client communication and approvals

• Support during recurring client calls; update the agenda, capture decisions, schedule next steps.
• Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch.
• Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached.

Sprint and team capacity

• Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity.
• Flag capacity risk…