Position

Position: Permanent position · Full-time
Field Service Technician About KEWAZO

KEWAZO is a high-tech startup revolutionising construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX, where we are growing our service and deployment team.

We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager, as well as collaborate with our engineering team in Munich, Germany.

If you enjoy working with your hands, solving problems, and interacting with customers, this could be a great fit for you - whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.

Your Responsibilities

• Pilot Projects & Demonstrations Plan and execute on-site demonstrations and pilot projects
  
  Manage logistics, training, and coordination with customers
  
  Conduct live demonstrations and hands-on training
  
  Be present during the initial phase of a project to train workers on the workflow and ensure a smooth start
  
  Provide regular follow-ups to support customers and ensure project success
• Plan and execute on-site demonstrations and pilot projects
• Manage logistics, training, and coordination with customers
• Conduct live demonstrations and hands-on training
• Be present during the initial phase of a project to train workers on the workflow and ensure a smooth start
• Provide regular follow-ups to support customers and ensure project success
• Maintenance & Technical Support Perform routine maintenance and repairs on our robotic systems
  
  Troubleshoot issues remotely via phone and email
  
  Provide emergency maintenance support, including occasional weekend availability
  
  Travel to customer sites when needed for on-site troubleshooting and repairs
• Perform routine maintenance and repairs on our robotic systems
• Troubleshoot issues remotely via phone and email
• Provide emergency maintenance support, including occasional weekend availability
• Travel to customer sites when needed for on-site troubleshooting and repairs
• Internal Fleet Management Maintain and service our robotic fleet at the Houston workshop
  
  Conduct inspections, preventive maintenance, upgrades and updates
• Maintain and service our robotic fleet at the Houston workshop
• Conduct inspections, preventive maintenance, upgrades and updates

Your Profile

• Bilingual (English/Spanish) - helpful for effective customer communication
• Comfortable in industrial environments - experience with refineries, chemical plants, or industrial maintenance is a plus
• Previous experience in scaffolding is preferred - a strong understanding of job sites where our system is used
• Legally authorised to work in the U.S. and valid U.S. driver's license - required for travel to customer sites
• Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada and Mexico
• Flexible schedule - work hours vary based on project needs, including occasional weekends
• 2+ years of experience in field service or technical support
• Strong troubleshooting skills - ability to diagnose and resolve issues quickly
• Hands-on mentality - comfortable working with electromechanical systems and willing to get your hands dirty in the workshop
• Excellent communication skills - able to provide clear guidance to customers and collaborate with team members
• Construction experience is a plus - understanding how construction sites operate is beneficial

What We Offer

• Direct impact - your work directly influences customer satisfaction and company growth
• Fair compensation - based on…