Team Lead, TEAM LEAD HWHA

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Key job responsibilities
Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

A day in the life
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.

Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.

Strong Bias for great customer service:
Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership:
Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.

BASIC QUALIFICATIONS:

- Bachelor's degree
- Speak, write, and read fluently in English

- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS:

- Experience in logistics

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