Parts Programme & Automotive Support

Position Overview

The Parts Programme & Automotive Support role is a dynamic position combining programme management operations support and business administration for the Avant Automotive division. The primary focus is managing automotive parts programmes with additional responsibilities supporting broader automotive programme operations and administration.

This role requires strong analytical skills, attention to detail and the ability to work collaboratively with both internal teams and external stakeholders including bodyshops trade suppliers and clients. While parts programme management is the priority focus the role also provides essential support across other automotive programmes to ensure operational excellence.

The key responsibilities include but are not limited to:

• Oversee automotive parts programmes ensuring set targets are met and initiatives run efficiently
• Identify vehicles requiring parts support and coordinate effectively with UK bodyshops
• Provide additional parts support to bodyshops aiming to optimise programme outcomes
• Assist bodyshops with accurate estimates for vehicle repairs
• Communicate effectively with programme teams to ensure efficient case handling
• Actively participate in the verification of parts and final decision‑making processes
• Drive engagement with trade suppliers and lead programme‑related meetings
• Maintain accurate records and documentation for each case handled
• Monitor programme performance and identify areas for improvement
• Adapt to supporting multiple parts programmes as the business evolves

• Produce complex reports using advanced MS Excel functions and market‑leading bespoke systems
• Develop and produce client meeting packs board papers and executive summary documents to a high standard
• Create PowerPoint presentations on behalf of Automotive team members and senior management
• Support with and produce professional templates for tender responses and new business pitches
• Extensive data management and analysis in conjunction with the analytics team to identify areas of improvement and drive programme performance
• Programme administration support including onboarding mapping and franchising coordination
• Bodyshop and Network market penetration analysis
• Helpdesk and inbox management providing ad‑hoc support to VM networks
• Taking typing and distributing minutes as required
• Project Management responsibilities ensuring completion to tight deadlines
• Assist with ad‑hoc tasks and provide operational support to the Automotive Account Director as needed

• Achieving and maintaining targets for automotive parts programmes
• Ensuring efficient case handling and strong relationships with bodyshops and trade suppliers
• Delivering high‑quality reports presentations and documentation to support automotive programmes
• Managing multiple priorities effectively and meeting strict deadlines
• Demonstrating effective teamwork across departments and maintaining strong relationships with internal and external stakeholders
• Identifying and resolving challenges promptly and proactively seeking opportunities for improvement in processes and systems
• Delivering excellent customer service to both internal and external stakeholders
• Working to Client standards and satisfying the terms agreed with the Client

• Proven experience in automotive parts sales vehicle damage assessment or automotive programme support
• Knowledge of automotive repair processes especially related to BMW / MINI vehicles (highly desirable)
• Extensive administration and business operations support experience
• Advanced Excel and analytical skills with the ability to find solutions with data
• Desktop Publishing / Document Production experience essential
• Strong analytical skills to assess vehicle damage repair costs and programme performance
• Excellent communication and negotiation skills
• Ability to work collaboratively with bodyshops suppliers and internal teams
• Proficiency in using specialized software and technology for vehicle assessment
• High attention to detail and accuracy in documentation and record‑keeping
• Motivated and wants to…