Customer Service Administrator

Customer Service Administrator

Are you a detail-driven Customer Service Administrator who thrives in a fast-paced environment?

📍

Location:

Huddersfield
💷 Pay: £27,100 to £28,170 (including Shift allowance and Attendance Bonuses)
🎁 Benefits:
✔️ Competitive working environment
✔️ Supportive team culture
✔️ Training and development opportunities
✔️ Long-term career stability

⏰

Hours:

Daytime hours/shifts. Earliest start 6am, latest finish 6pm. Weekends are on a rota (4 in every 13 weeks)

The Opportunity

This is a fantastic opportunity for a Customer Service Administrator to play a key role in delivering outstanding service within a busy, nationwide operation. As a Customer Service Administrator, you’ll be the vital link between customers, planners, and internal teams — ensuring accuracy, efficiency, and a consistently positive customer experience.

If you enjoy juggling priorities, working to deadlines, and being the go-to person for customer queries, this Customer Service Administrator role could be your next move.

Key Responsibilities

🔹 Accurately input and upload customer orders into the planning system
🔹 Act as the first point of contact via the customer helpline
🔹 Liaise with customers to agree suitable delivery dates and times
🔹 Update systems with safety-critical information and site details
🔹 Log, manage, and resolve customer complaints within agreed timelines
🔹 Provide PODs and respond to delivery-related queries
🔹 Maintain accurate KPI and performance data
🔹 Support planners and controllers to ensure smooth daily operations
🔹 Carry out reconciliation duties and collate chargeable cost data
🔹 Provide holiday and sickness cover within the team
🔹 Complete ad-hoc administrative tasks as required

✅ Must Haves

✅ Previous experience in a Customer Service Administrator or customer service role
✅ Proven ability to work accurately under pressure
✅ Strong organisational and communication skills
✅ Confidence working with systems and logging detailed information
✅ Professional, helpful, and customer-focused approach

⭐ Essential Skills & Experience

✔️ Experience working to deadlines
✔️ High attention to detail
✔️ Ability to interact with internal teams and external customers
✔️ Comfortable handling queries, complaints, and data logging

Why Apply?

This Customer Service Administrator position offers variety, responsibility, and the chance to make a real impact on customer satisfaction. If you’re an organised and proactive Customer Service Administrator looking for a stable role with progression potential, we want to hear from you.

Apply Now

10 Recruitment are delighted to be working on this vacancy for our client. However, we are looking to shortlist immediately, so please apply today to avoid missing this opportunity