Audi Aftersales Consultant

About The Role

You’ll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you’ll make every interaction count. This is a full‑time position, including Saturday mornings on a rota, and full training will be provided through our dedicated in‑house Learning & Development team as well as manufacturer training from Audi.

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high‑quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre‑calls, customer updates, invoicing and post‑visit feedback
• Assisting with our Fast Track Programme and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

This is a fantastic opportunity to work with cutting‑edge digital systems and be part of a team that values excellence and customer care. It’s a fast‑paced role where customer care always comes first – you’ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

• Strong organisational and administrative skills
• Excellent attention to detail and a customer‑focused approach
• A background in customer service, ideally in a busy or call‑handling environment
• Experience with Kerridge would be an advantage (but not essential)

• Enhanced Holiday Entitlement – 33 days incl. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to Work Scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution and support our colleagues to thrive and achieve their full potential. As part of our commitment to diversity and inclusion you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information about reasonable adjustments and the recruitment process please .

Location:

Huddersfield Audi – Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, United Kingdom, HD2 1UA
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