Service Access Officer

Join to apply for the Service Access Officer role at Coach Falcon's Fit Bodies

We adopt a name blind approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made – please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Your working week will be Monday to Sunday on a mixed shift pattern of 4 days on, 4 days off, and 3 days on, 3 days off, working to a 14‑week rolling rota which includes days, nights, weekends and bank holidays.

• Deal with general and emergency telephone enquiries on behalf of numerous council services outside normal office hours, including emergency housing repairs and night‑time noise complaints.
• Monitor and operate CCTV cameras and associated equipment on a day‑to‑day basis.
• Provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach to ensure equality of access for all customers, many of whom are vulnerable or have complex circumstances.
• Access various computer systems to retrieve and input information, demonstrating accurate keyboard skills, effective communication and an understanding of confidentiality issues relating to customer information.

• Accurate keyboard skills and the ability to talk and type effectively.
• Experience or ability to work sensitively with vulnerable individuals.
• Successful completion of an enhanced Disclosure and Barring Service (DBS) check.
• Obtaining a Public Space Surveillance CCTV Operators Licence issued by the Security Industry Authority.

Our employees are at the very heart of the services we provide to the community, and we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.

NeilJ Heppenstall is the manager for this role. Please contact them on for an informal discussion, or if you need any more information.

We know there's a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. If you need any support completing an application form, or any other format for the application or

Job Description , please contact the Recruitment Team for help by email or phone: and ask for Recruitment.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

If this sounds like your next role, we would love to hear from you! If you would like to find out more about the role and responsibilities, please see the attached Job Profile.

Closing date: 26 January 2026, 11:55 PM