Claims Assistant

Group Head of People at First4

Lawyers Ltd

Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day‑to‑day lives.

• Private healthcare covering dental, optician, physiotherapist, and other wellbeing costs.
• Interest‑free travel loans available over 12 monthly payments.
• Pension scheme with automatic enrollment and enhanced company contributions.
• Annual leave of 25 days plus bank holidays.
• Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum.
• Buy & sell holiday scheme.
• Birthday leave – an extra paid day off on your birthday each year.
• Staff social club with regular events throughout the year.
• Refer a friend – cash reward for each new team member who successfully starts.

Reporting to the Claims Assistant Team Manager

£24,000 per annum

First4

Injury Claims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE
. Located in Huddersfield town centre, conveniently close to the motorway network and within walking distance of the railway station. Easy commuting to Leeds, Wakefield, Bradford, Dewsbury, and Halifax.

Full Time, Permanent – Monday to Friday, 37.5 hours per week

An outstanding opportunity to join a growing law firm specialising in personal injury. First4

Injury Claims forms part of the First4

Lawyers group, the UK’s leading legal marketing collective.

Our aim is to offer individuals an exciting and rewarding career in law. First4

Injury Claims can help you achieve your career aspirations with a clearly defined pathway to development and progression.

We are committed to supporting your personal development by offering learning and progression opportunities to help you continually grow and achieve your full potential. You will have access to ongoing technical training, mentoring and coaching, and benefit from guidance from your team leader and colleagues.

The Claims Assistant role is phone‑based and you will be the first point of contact for prospective customers looking to begin their personal injury claim.

• Receive inbound claim enquiries via telephone.
• Handle inbound and outbound customer calls.
• Accurately obtain and update the case management system with all relevant customer and claim details.
• Assess the potential success of the claim.
• Identify the most appropriate protocol to begin the claim.
• Act with empathy and professionalism at all times while delivering high levels of customer satisfaction.
• Pro‑actively communicate with customers to assist them in beginning their claim.
• Assist the Fee Earner’s with tasks as required.

• Minimum of 5 GCSEs;
  Maths and English are essential.
• Experience working within a fast‑paced, customer‑centric environment is desirable.
• Experience and knowledge of handling customer telephone calls is essential.

• Quality: Commitment to excellence; delivering work that exceeds expectations.
• Professionalism: We do what we say, are knowledgeable, organised, and efficient, and go the extra mile for our clients.
• Respect: Value and support clients and colleagues, treating everyone with dignity and respect.
• Integrity: Work with the utmost integrity and accountability; we do not cold‑call.
• Client focus: Prioritise the client and build effective partnerships.
• Team work: Work as one team to deliver excellent results, collaborate, share ideas, and support colleagues.

Entry level

Full‑time

Legal Services