Technical Customer Support Specialist

DESCRIPTION

The Customer & Technical Support Specialist serves as a key customer-facing representative for the company, supporting customers throughout the installation and use of our radome products. This position is responsible for responding to customer questions and concerns, representing the company during radome installations, providing liaison between the customer and the installation subcontractor, and supporting customers with spare parts and accessory requirements.

The Customer & Technical Support Specialist works closely with customers, Sales and Business Development, Program Management, Engineering, Quality, and Operations to ensure customer needs are understood, communicated, and resolved in a timely manner. The position requires strong communication, organization, customer service, and problem-solving skills, as well as the ability to effectively coordinate activities across multiple organizations.

COMPANY OVERVIEW

Who We Are: CPI Radant is the radome-and-composite‐structures division of Communications & Power Industries LLC (CPI). They are formally known asCPI Radant Technologies Division, and they serve the aerospace, defense, naval, and commercial industries by designing, manufacturing, testing and supporting advanced composite radomes, reflectors and structural composite products.

What We Do:Radomes are special “domes” made of composite materials that protect antennas and radar systems from the environment while allowing electromagnetic signals to pass. CPI Radant produces these for critical applications, meaning:

• They enable secure communications and radar/electronic-warfare capabilities for military and commercial aerospace platforms.
• Their manufacturing includes large apertures and high‐frequency performance.
• Their advances in composite manufacturing and large structures feed into modern aircraft, satellites, naval vessels, etc.

JOB RESPONSIBILITIES

• Serve as a primary point of contact for customers regarding product, installation, service, spare parts, and accessory-related questions.
• Respond to customer inquiries and coordinate with internal teams to ensure timely resolution of issues.
• Represent the company professionally during radome installations, inspections, and other onsite activities.
• Provide onsite oversight of subcontractors performing radome installation and ensure work is progressing in accordance with established requirements and schedules.
• Serve as the company's liaison between the customer and internal organizations when questions, concerns, or issues arise.
• Support Sales and Business Development by preparing and providing quotes for radomes, spare parts, replacement components, and accessories.
• Coordinate with internal teams to obtain pricing, availability, lead times, and other information needed to support spare parts and accessory quotations.
• Work with Program Management to communicate customer concerns, installation status, schedule issues, and potential risks.
• Coordinate with Engineering when customer questions or field issues require additional technical support or evaluation.
• Help ensure customer issues are properly documented, assigned, communicated, and brought to closure.
• Participate in customer meetings, installation planning meetings, project reviews, and other customer-facing activities.
• Provide feedback to internal teams regarding customer experiences, installation challenges, product performance, and opportunities for improvement.
• Prepare installation updates, customer communications, field reports, and other documentation as required.
• Monitor subcontractor activities and communicate installation progress, concerns, and discrepancies to the appropriate company personnel.
• Assist with coordinating schedules and logistics associated with customer installations and onsite activities.
• Travel to customer and installation locations as required.
• Salary: $60000 to $85000 per year.

REQUIREMENTS

• Experience in aerospace, defense, aviation, manufacturing, construction, field service, or a related industry.
• Experience working directly with customers or external stakeholders.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Ability to effectively manage multiple priorities and coordinate activities across different organizations.
• Ability to work independently and represent the company professionally in a customer-facing environment.
• Experience preparing quotes, estimates, or customer proposals is preferred.
• Experience coordinating or overseeing…