Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Responsibilities

• Assist the Target Housing team to achieve organisational objectives and support the efficient functioning of Hull and Asylum Services.
• Act as the first point of contact for referring agencies and clients.
• Input client data onto the Omni ledger.
• Liaise closely with external agencies.
• Arrange contractor access.
• Develop an approach to signposting individuals to other housing providers and build rapport with those providers.
• Ensure all correspondence is consistent and uniform, produced to a high professional standard, in line with the Supporting People quality framework.
• Follow an equality of opportunity approach to managing accommodation waiting lists, ensuring the Fair Access Policy is followed.
• Attend the weekly team meeting.
• Complete spreadsheets for contractual requirements.
• Perform any other duties deemed appropriate and agreed with the Service Manager.
• Respond to telephone queries, take messages, update the database accordingly and welcome sign‑in visitors.
• Create and develop forms and databases to develop office systems and increase organisational efficiency.
• Record relevant information in the database and produce reports as required.
• Assist with office duties as directed and day‑to‑day office functioning.
• Attend meetings and produce minutes.
• Maintain office stock and process stationery orders.
• Participate in implementing appropriate Quality Assurance Systems.
• Prepare evidence in readiness for any inspections and annual organisation self‑assessment.
• Attend relevant training and meetings as directed by the Service Manager.
• Develop skills in Omni (internal database).
• Ensure all electrical and technical equipment such as photocopier, fax and telephones are fully functioning.
• Support the team in resolving IT issues, liaising with external IT Support Service.
• Operate the ring‑around procedure for Target staff.
• Meet and greet visitors and tenants.
• Allocate incoming and sort outgoing mail.

• Familiar with the use of Word, Excel, Publisher, PowerPoint and database systems.
• Possess excellent written and verbal communication skills.
• Hold knowledge of administration systems.
• Experience in office administration.
• Ability to liaise with a diverse range of people.
• Ability to establish and maintain effective strategic relationships.
• Experience in minute‑taking.
• Demonstrate a level of flexibility to respond to demands and timelines.
• Ability to work as part of a team to contribute to set objectives.
• Willingness to undertake further training and development as necessary.

• Customer Focus (Critical)
• Planning and Organising (Critical)
• Communication & Influencing (Critical)
• Commitment and Drive (Very Important)
• Analytical Thinking (Very Important)
• Team Work (Very Important)
• Integrity (Important)
• Confidence and Judgment (Important)
• Technical (Important)

• Hadoop
• Microsoft Windows Server
• Windows
• Apache
• Linux
• SAN
• Shell Scripting
• System Administration
• Administrative Experience
• Scripting
• Oracle
• Troubleshooting