Care Navigator

Location: Hull and East Yorkshire

Youll support patients and visitors from their first contact with the practice, helping them access the right care and services. As a key member of the administration team, youll provide a friendly, responsive service while helping the practice run smoothly.

What youll do:

• Welcome patients, carers and visitors, responding to enquiries clearly and professionally
• Signpost patients to the right services and care pathways
• Coordinate appointments and maintain accurate information using Systm One
• Support day-to-day administration, including correspondence, records, scanning and filing
• Work flexibly with colleagues to provide reliable cover when needed

Main duties of the jobJob summary

Youll support patients and visitors from their first contact with the practice, helping them access the right care and services. As a key member of the administration team, youll provide a friendly, responsive service while helping the practice run smoothly.

What youll do:

• Welcome patients, carers and visitors, responding to enquiries clearly and professionally
• Signpost patients to the right services and care pathways
• Coordinate appointments and maintain accurate information using Systm One
• Support day-to-day administration, including correspondence, records, scanning and filing
• Work flexibly with colleagues to provide reliable cover when needed

Main duties of the job
What were looking for:

• NVQ Level 2 in Business Administration or Customer Service, or equivalent knowledge and experience
• Good administration, customer service and communication skills
• Confidence using Microsoft Word and appropriate word-processing skills
• Strong organisation, time management and ability to prioritise your workload
• A team-focused approach and flexibility to meet service needs

We welcome applications from people with different backgrounds and experiences. We value fairness, respect, inclusion and ideas that help us improve services for everyone.

About us

At CHPL, were passionate about people and we know that you are too, thats why were here isnt it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and youll be more than just a number.

Job description

Job responsibilities

The role of Care Navigator is the first point of contact for patient sand visitors when they attend or contact the practice therefore promoting apositive image of where you work is paramount.

The candidate will need to have excellent communication and customer care skills and will be responsible for ensuring that service users are in theright place at the right time signposting and re-directing if appropriatefollowing care pathways.

The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors, ensuring that the reception runs efficiently andin accordance with the service requirements with roles based within GP Practices there is an expectation that you will support the delivery of the service, by changing bases/hours to cover annual leave and/or sickness, whichcan sometimes be at short notice.

As part of your role, you will be expected to coordinate and organise appointments and documentation within Systm One to facilitate the smooth runningof the service and support the delivery of high-quality patient care.

DUTIES & RESPONSIBILITIES Communication

To deal with incoming and outgoing communications appropriately where there may be barriers to understanding

To attend, and contribute to, admin team meetings and provide feedback to colleagues

Be the first point of contact for patients, carers and outside agencies, processing messages and dealing with enquiries of a routine nature accurately and in a timely manner where tact or persuasive skills may be required

Signpost patients to other services in a timely manner in line with organisational procedures

Analytical Tasks

To use initiative and judgement, within pre-defined limits of responsibility to resolve problems of acustomer service or administrative nature,where the issuemay be non-routine and there may be a rangeof options to explore, referring more complex issues to the line manager for guidance

Evaluate administration processes and procedures withinown work area and, in consultation with line manager, implement improvements as appropriate

Planning and Organisational Skills

To plan, organise and prioritise own workload as appropriate

To plan and organise straightforward tasks and…