Customer Service Co-Ordinator; Ftc

Position: CUSTOMER SERVICE CO-ORDINATOR (9 MONTH FTC)
Location: Kingston upon Hull

CUSTOMER SERVICE CO-ORDINATOR (9 MONTH FTC)
HULL
£28,943 PRO RATA

We have a great opportunity for an accomplished Customer Service Co-Ordinator to join our clients welcoming team. As a Customer Service Co-Ordinator, you will be supporting customers with property related queries, ensuring systems are updated and coordinating with internal and external stakeholders. The role is full-time, working 8am until 5pm Monday to Friday.

BENEFITS

Not only does this role offer a competitive salary, but it also a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Customer Service Co-Ordinator your key duties will be to:

* Handle customer calls professionally and efficiently, ensuring compliance with processes, while meeting the needs of vulnerable customers.

* Ensure accurate information is collected and coordinated to meet the required SLAs for repairs.

* Deal with any complaints positively, identifying shortfalls in service delivery and rectifying.

* Maintaining relationships with internal and external stakeholders such as managers and trade colleagues.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Co-Ordinator, you must have:

* Proven experience within an administrative, scheduling or customer service role

* Excellent communication skills, over the phone and via email

* Strong organisational skills

* Proficient user of Microsoft packages including as Word, Excel, Outlook and Teams

NEXT STEPS

If you’re interested, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected