Customer Operations Executive

Location: Kingston upon Hull

Customer Operations Executive

Central Hull | Monday-Friday | Competitive Salary + Outstanding Benefits

Are you highly organised, detail‑driven and confident working with customers in a fast‑paced environment?
Do you thrive in roles where precision, professionalism and teamwork really matter?

We're recruiting for Customer Operations Executives to join a successful and expanding global organisation, based in modern offices in central Hull. This is a full‑time, Monday to Friday role offering long‑term career prospects, excellent working conditions and a genuinely impressive benefits package.

The Role

Working as part of a supportive, high‑performing contact centre team, you'll play a key role in processing financial transactions accurately and efficiently, while delivering a professional experience to customers and external stakeholders.

Your work will be vital in ensuring cases are completed smoothly, on time and to the highest quality standards.

What You'll Be Doing

Acting as a main point of contact via telephone and email with clients, customers and third‑party organisations
Processing and completing financial transactions in line with company and regulatory standards
Managing cases through to completion, ensuring all details are accurately reviewed, recorded and updated on internal systems
Working towards monthly completion targets while maintaining exceptional attention to detail and quality
Interpreting financial documentation, including redemption statements and search results
Setting up and preparing files for completion
Proactively identifying potential issues and taking ownership, escalating where appropriate
Handling all inbound and outbound correspondence in a timely, professional manner

What We're Looking For

You'll be someone who takes pride in doing things properly and enjoys working in a structured, target‑driven environment.

You'll ideally bring:

Excellent communication and customer service skills
Strong organisational skills and outstanding attention to detail
The ability to work calmly under pressure and meet deadlines
Confidence working independently, while being a strong team player
Good data input and system navigation skills
Previous experience within administration, customer service, contact centres, conveyancing or financial services
Experience working in a high‑volume environment

Above all, we're looking for individuals who show enthusiasm, flexibility and a positive working attitude.

What's in It for You?

In return for your commitment and professionalism, you'll join a company that genuinely invests in its people.

You'll benefit from:

Competitive salary
Monday to Friday working - no weekends
A long list of impressive benefits
Modern offices in a central Hull location
Structured training and ongoing development
Clear progression opportunities within a growing global business
A supportive, inclusive and professional working culture

Your Future

This is more than just a job - it's an opportunity to build a successful long‑term career within a respected and expanding organisation that recognises effort, rewards performance and supports progression.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website