1st Line IT Support Engineer

1st Line IT Support Engineer - £27,000/£30,000 per annum - Hull

Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.

The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the IT Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence

Key Responsibilities:

Provide desktop and server support
Diagnose and resolve technical issues within SLAs
Logging technical issues to our IT Helpdesk
Escalate IT issues to the Senior IT Engineer where necessary
Responsible for monitoring backups and test restores
Undertake small to medium-sized IT projects as instructed by a Partner
Support and maintain MS Server/Desktops
Setting up and configuring new laptops and desktops
Install authorised software to laptops and desktops
Ensuring all systems have adequate Antivirus Software
Creation of new users accounts (AD and Email)
Management of Active Directory
Management and Support of Firewall devices
Patching of client networks
Ensuring all client's technical information is documented and kept up to date
Highlighting of any areas where replacement equipment is needed
Ensuring all software purchased licensing is recorded and maintained
Setting up new users and disabling expired accounts by excellent communication with clients (AD & email) and following our company systems.
Outstanding communication with your team and our clients

The Package:

If successful our client is offering a salary of £27,000/£30,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply:

If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on Linked In.

INDGH