Senior Service Desk Analyst

Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull

Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence.

Duties/Areas of Responsibility

• Provide desktop, server and Cloud support to clients
• Diagnose and resolve technical issues within SLAs
• Act as a point of escalation for Service Desk Analysts
• Escalate IT issues to the Senior Engineers where necessary
• Mentoring junior engineers
• Firewall/Network/Wi-Fi installs
• Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security
• Onboarding of new clients
• Producing reports and proposals for clients
• Undertake medium-sized IT projects
• Installations of hardware on site
• Ensuring all client's technical information is documented and up to date
• Highlighting of any areas where replacement equipment is needed

Other:

• Excellent phone manner and customer service skills
• Being part of a rota to be onsite in a local school.
• Work extra hours to meet deadlines, as required
• Excellent team player by providing assistance and support to colleagues
• Outstanding communication with the team and clients
• Ensure that the highest level of customer service is provided to all client

The Package:

If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply:

If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on Linked In.

INDGH