Marine Claims Advocate Machinery

Marine Claims Advocate (Hull & Machinery)

We are seeking a highly motivated Marine Claims Advocate to join our Marine team, primarily focusing on Hull & Machinery (H&M) claims. As we operate a diverse Marine book, there are opportunities to experience other classes within Maine.

• Provide claims advocacy, strategy, resolution, and risk advisory services to our Ship Owner portfolio.
• Manage claims portfolio, including complex negotiations with insurers to ensure optimal outcomes.
• Build strong relationships within the Marine claims market, including insurers and third‑party experts.
• Assist clients throughout the claim life cycle, demonstrating claims management expertise.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging relevant parties.
• Provide input on corrective action to enhance process performance.
• Support broking and claims administration to ensure accurate, complete documentation processed within internal timelines.
• Assist with negotiation and management of claims funds and authorities where applicable.
• Provide accurate and relevant claims information to support renewal processes and placement strategies.
• Work with senior colleagues to identify cross‑selling and client retention opportunities.
• Contribute to sharing of claims intelligence that can inform client risk strategies and insurer discussions.
• Support team initiatives that improve operational efficiency and client service delivery.
• Mentor Claims Advisors with technical expertise.
• Adhere to internal claims handling protocols and Group compliance policies, including all regulatory requirements.
• Assist in monitoring underwriting performance and escalates issues affecting service quality or client satisfaction.
• Contribute data and insights to support claims reporting and performance reviews, including Willis Quality Index metrics.
• Travel as required (catastrophe losses, claim reviews or marketing).
• Promote revenue growth for claims advocacy and advisory services.
• Participate in loss prevention and claims seminars, as required.
• Participate in the claims element of tender and RFP responses for major clients and prospects.

• Extensive experience in Marine claims, handling a portfolio of H&M claims.
• Clear understanding of London market practice and associated systems.
• Highly organized, detail‑focused, and takes pride in their work.
• Knowledge of insurance regulations and laws.
• Excellent verbal and written communication skills.
• Strong relationship‑building abilities.
• Confident negotiation skills.
• Excellent technical knowledge of Marine insurers and policies.
• Capable of facilitating training and presentations.
• Proficient in Microsoft Office and Outlook.

You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation.

We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other, Information Technology, and Management

Location:

London, England, United Kingdom